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We make it easier to run a contact centre

Our fully integrated, all-inclusive software enables you to deliver responsive multi-channel cloud contact centre services – inbound & outbound, dialler, email, SMS, live chat and secure payments plus more…

What can Cloud Contact Centre do for your business?

Agile and scalable

When it’s in the cloud, it’s easy to add on new agents or switch campaigns to different agents, wherever they are in the world! All they need is access to the internet and they’re ready to go – making it easier for you to deliver 24/7 services and manage fluctuations in enquiries.

Enter new markets quickly

It’s never been easier to build new campaigns, create scripts, set up IVRs, allocate agents, enabling you to engage with new customers virtually overnight.

Puts supervisors in full control

Get real time agent activity and performance stats, schedule reports, reminders and workflows and use drill-down analytics to get instant insight. So easy to use, you won’t need to involve IT.

Increase first call resolutions and cut customer wait times

Use skill-based IVR routing and intuitive scripts and to give your agents the information they need to deliver superior service and achieve more first call resolutions.

More sales calls, better conversion rates

Flexible, predictive and preview dialler technology enables agents to get through more calls in a day. Combine this with advanced, intuitive script building technology for high quality customer interactions and improved conversion rates.

Process payments securely with a PCI DSS compliant gateway

Take your agents out of scope when it comes to your customer’s processing their card payments. Your customers will never need to give out their card details verbally or share payment information with agents.

Communicate on digital channels

Handle inbound and outbound conversations with customers on the media they prefer – voice, SMS, Live Chat or email, all from within Cloud Contact Centre, all fully trackable for reporting.

Out of the box, fast integration with Salesforce

No bespoke programming required, connect the two systems together quickly without delays or costs. Allows agents to quick dial from within Salesforce CRM and speeds up data entry and accuracy.

Fixed monthly costs with no capital outlay

Pay for only what you need – concurrent user licences, on a monthly basis giving finance clear forecasting with no future surprises, making it a more affordable way of accessing a superior cloud contact centre solution.

Why choose Yoozoom?

Improves customers' experience

Our training covers more than phone features – we help your people discover how to work smarter and improve your customers' experience.

UK wide installation and training with 24/7, 365 support for complete peace of mind.

configuration and training yoozoom

We make sure your contact centre solution works perfectly from day one, starting with bandwidth through to installation, configuration and training.

Top notch data security using BT’s 21CN network – the only UK network-designated Critical National Infrastructure which is CAS-T assured and ISO accredited.

% Uptime SLA
Yoozoom goes cloud only
Leading industry certifications
Data Security

Top Notch Data Security

We like our discerning customers to have complete peace of mind their data is confidential and safe. That’s why it’s stored directly within BT’s 21CN network – the only UK network designated Critical National Infrastructure which is CAS-T assured and accredited to ISO 22301 for Business Continuity and ISO 27001 for Information Security Management.

More about data security

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