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Cloud Voice FAQs

Here are some of the questions we get asked about Cloud Voice.

Can’t find your question? Email us at enquiries@yoozoom.co.uk, or call us on 0113 887 8000.

Cloud Voice is Yoozoom’s cloud telephone system for UK businesses. ‘Cloud’ means that the phone system sits in the cloud with any call data captured and stored off-site in UK based data centres rather than at your own office. Because the entire phone system is in the cloud, it’s easily accessible from anywhere with an internet connection.

Think of Cloud Voice as being a service just like Netflix and Spotify. You subscribe to these services and sign in to your account from wherever you are without the need for any special physical hardware (except an internet enabled device). It’s the same with Cloud Voice. That’s why cloud telephony is often called ‘VoIP’ (voice over internet protocol) or hosted PBX (private branch exchange – basically business phone system).

Being able to access Cloud Voice from anywhere means employees can use their normal business phone number to make and receive calls from any device wherever they are (home, café, on their own private mobile phone), without callers knowing any difference. Management are also able to access call analytics when employees are out of the office.

However, Cloud Voice is not just a phone system. Yoozoom’s Cloud Voice platform includes other communications features you wouldn’t typically find with a traditional business phone – such as video calling, screen share, instant messaging – and integrates with other business applications like Office 365, Skype for Business and CRMs.

Yes. The Cloud Voice mobile app (downloadable for Android and Apple), tablet or mobile phone, means you can take and make calls through such devices.

It depends which device you want to use to answer the calls. If you want to answer them on a tablet or laptop you will need to download the Cloud Voice app onto your device(s) first. However, if you want to just pick calls up on your home phone or on your mobile, you can use your self-serve portal to configure call forwarding.

Internal calls (within the system) are free; external calls are chargeable. Licenses from Business User upwards include unlimited minutes in the license cost (fair usage policy applies). Yoozoom also offers great-value call bundles to use across your business.

Your phone number can be any format you choose, from 0800 to local. You can keep your current number or set up a new one with Yoozoom, it’s up to you. Whichever device you are using (and you can use multiple), the number will be the same for receiving and making calls when using the app.

Call quality could be affected by the type and speed of internet connection you are running. The good news is that Yoozoom will also assess your current setup and advise if you need to upgrade, to ensure Cloud Voice works at its best. We are also an internet provider so can set this up for you if you need it. We won’t leave you with an unreliable connection or have you paying for more than you need.

Yes. A virtual receptionist (also known as an Auto Attendant) allows you to set up a menu in your phone system so that inbound callers can route themselves directly to the department or individual they want to speak with. The department or individual could even be in a different country – the auto attendant does not require them to be physically on your premises.

Yes. This can be set up really easily in the self-serve portal or via the app. Anybody calling you will not know the difference.

Yes. You can record your own personal greeting in the messaging centre. Voicemails will come through to your phone and as a WAV file to your email.

Yes. More licenses can be added at any time so you don’t need to over-order in advance. Just give us a call and we’ll add one on for you – it takes no more than 24 hours. If you want another handset we can send this to you preconfigured, so you just plug in and go.

Very. Every Cloud Voice user has access to a self-serve portal to change settings, with different permissions for employees and internal administrators. The portal is really intuitive and doesn’t use technical language, so you don’t need to be an IT specialist to find your way around!

 

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