Real-time contact centre performance monitoring

Unlock the data you need to do better.

x-caracal, Wildix's call centre monitoring tool, holds a treasure trove of useful data for time-savvy managers.

It lets you review statistics in real time, helping you strategise, improve agent performance, and hunt down time-wasting or inefficient activities. In just a few clicks, it generates intuitive reports based on key metrics like call distribution and dropped calls. And – crucially – it monitors performance across all devices, including mobile phones.

Best of all, this is all delivered in a lightweight, cloud-based application that's accessible via any modern browser. This means no hard-to-manage, error-prone software installations.

Business intelligence has never been so portable…