Call centre software solutions
Embrace omnichannel communications with flexible cloud-based contact centre software.
Cloud call centre software
See how the cloud can deliver new heights of flexibility and cost efficiency.
Cutting-edge features
The future is at your fingertips. Discover the power of AI and machine learning here.
Why choose Yoozoom?
From expert installation to 24/7 support, we're always ready to go the extra mile (and then some).
Exceed customer expectations with true omnichannel technology
The world has changed. The world of communication, doubly so.
Nowadays, customers expect more from the companies they interact with. To succeed, we need to communicate with customers to their schedule, using the platforms they use every day.
This means breaking free from silos of voice, email and text. It means bringing together all communication methods and engaging in meaningful conversations on customers' terms.
How? Simple. With our next-generation omnichannel call centre solution.
Our software unites phone calls, SMS, email, live chat and social media into one easy-to-use dashboard. And with true omnichannel reporting and time-saving, AI-powered tools, it's easy to make data-driven decisions and introduce smart new efficiencies.
Plus, because it's hosted securely in the cloud, it requires minimal upfront investment and can scale at the drop of a hat.
But to truly understand its power, you have to see it in action. Book a demo to discover how our call centre technology can help you exceed expectations every day.
Enjoy instant insights and incredible flexibility
Harness the power of the cloud to solve technical and performance challenges.
Not so long ago, choosing contact centre software meant committing to hefty upfront costs and years of time-consuming maintenance.
Good news: that's all in the past.
Our next-gen call centre software is hosted securely in the cloud. This means it's quick and easy to install, with no need for complicated, power-hungry hardware – all you need is your existing computer fleet.
And because it's cloud based, it can scale instantly to suit your needs. Our software can follow your business into new premises, new markets, or even into the homes of remote workers.
With our technology by your side, you can unlock new growth opportunities and adapt to market demands like never before. Plus, with 99.99% uptime and robust security as standard, you'll have the peace of mind you need to succeed.
Case studies
Cutting-edge features for modern contact centres
With features like AI and advanced analytics, our software puts the future at your fingertips.
Metrics like talk time and call volume are useful, sure. But they only tell part of the story.
Our software unlocks powerful data you didn't know existed – from emotion-driven customer sentiment scores to keyword-searchable call transcripts.
And with its cutting-edge AI technology, it handles mundane tasks like shift management and online chat, empowering your agents to focus on the interactions that matter.
The best bit? We're just scratching the surface. Let's explore some of its features in detail…
Omnichannel communications
All your interactions, all in one place.
Never lose sight of a lead again. Our call centre software tracks <i>all</i> interactions across voice, text and social media. Then, with a little omnichannel magic, it presents agents with a complete, step-by-step view of the customer journey.
This makes it easy to continue conversations between channels, no matter who picks up the thread. Agents are empowered to deliver efficient, customer-focused service, and to collaborate seamlessly without the need for extensive manual note taking.
Best of all, everything is managed using a single, easy-to-use system that's hosted in the cloud.
Voice
Unlock the next generation of call management tools. Level up your service with intelligent call routing, which connects customers to the most qualified agent, first time.
Eliminate backlogs with our queue buster, which lets customers request a call back when agents are free. And create visual call flows in minutes, so you can understand customers' needs and make the most of agents' time.
Email and SMS
Bring together email and SMS into a single, intuitive dashboard. Tie outbound promotional campaigns to your inbound service offering, and let marketing and sales sing together in perfect harmony.
Optimise agents' time with AI-driven automatic responses. And enjoy complete managerial visibility of the whole process, right down to individual messages.
Social media
Reach customers directly on their preferred platforms, including Facebook, Instagram, WhatsApp and Twitter. Create, review and approve public posts, then lead the conversation by sending private messages and attachments.
Everything is consolidated into one central system, so you'll always spot those important messages and marketing opportunities.
Live chat
Convert browsers into buyers faster than ever before with seamless live chat integration. Identify and engage interested leads with automated outbound questions.
Boost customer service with easy-to-manage inbound messaging, complete with clever automated ticketing to get the right agent on the task. And follow the conversation as it moves to phone, email, and beyond.
Integrated reporting
Instantly join the dots between data sets.
High-quality data is crucial for effective call centre management. But it's equally important that this data is quick and easy to access. It's often those split-second, data-driven decisions that make a difference, after all.
Good news: our call centre software has robust reporting tools built in. It pulls data from all channels and collates them in one, easy-to-use central dashboard. From here, you can track key metrics, generate reports and monitor agent performance with awesome speed and agility.
And that's just the beginning. Using advanced artificial intelligence and machine learning, you can unlock potent insights that just wouldn't be possible with last-gen tech. This means you can boost efficiency, track compliance targets and deliver targeted training like never before.
Predictive dialler
Maximise talk time and focus on the calls that matter.
Your agents' time is precious, so help them make the most of it. Using bespoke IVR and machine learning technology, our automated dialler weeds out low-value calls so agents can focus on nurturing leads and generating sales. Thanks to advanced call pacing tools, customers are only connected when an agent is available, maximising customer satisfaction and agent productivity.
Our predictive dialler is
proven to boost talk time by 300% compared to manual outbound diallers.
Workforce optimisation
Empower teams and build empires with advanced workforce optimisation tools.
Your workforce is the lifeblood of your operation. Using our call centre workforce management suite, you can boost agent morale and help them bring their "A" game to every interaction.
Gamification
Incentivise performance with bespoke rewards.
Let's face it: handling dozens of calls a day quickly gets monotonous. And when boredom sets in, bad habits become the norm.
The solution? Turn targets into a game. With its advanced gamification features, our call centre software lets you incentivise exceptional performance – and monitor the results in real time.
The system is highly customisable. Keep it as simple as "meet a target, win a prize", or introduce advanced game mechanics where agents can "level up" and earn badges for hitting bespoke targets.
Or take things further, and make gamification a powerful tool for daily performance management. You can set individual targets to improve training outcomes. Or start inter-departmental tournaments to amplify results across the board. You can even launch new competitions on the fly to instantly boost flagging KPIs.
AI and automation
Unlock new worlds of efficiency and progress.
Our contact centre software can do some very clever stuff. That's all thanks to some cutting-edge AI and machine learning technology that works behind the scenes. Best of all, you can harness this tech in just a few clicks – because it's hosted in the cloud, it's delivered instantly, with no need for expensive on-site computer setups.
Integrations
Take things even further with dozens of software integrations.
Need legacy software to just work? Want to add even more functionality to your system?
Our call centre tracking software integrates simply and seamlessly with more than 35 popular business applications. This includes CRMs like Salesforce and HubSpot, UC systems like Microsoft Teams, and financial software such as Sage and Worldpay.
Why choose Yoozoom?
The original cloud experts
With 10+ years of experience, we're here to help you crack the cloud.
Moving your call centre software to the cloud can be daunting. But with our experience on your side, you can expect to be ready to go in record time.
At Yoozoom, we have more than ten years of cloud computing experience. We've helped dozens of businesses grow, adapt and thrive using cutting-edge cloud-based software.
Our expert engineers will be with you every step of the way – from installing your system to offering ongoing guidance and support.
24/7 technical support
Problems don't have days off, so neither do we.
Let's be realistic: technical issues happen. That's why we've designed our tech support offering for the real world.
You can call our engineers 24 hours a day, seven days a week to get help and advice. We're here for weekends, bank holidays and beyond, ready to get you back up and running with minimal downtime.
For us, great service is second nature. But don't just take our word for it – we have more than 340 five-star Google reviews to prove it.
Let's take things to the next level
Reach your full potential with next-generation cloud-based call centre tech. Book your demo to discover a new frontier of flexibility, insight and results.
