Yes! Choose our Standard Plus or Universal IT support packages and you'll enjoy unlimited on-site support from our expert engineers.

Thanks to our remote monitoring and access system, we can often resolve problems remotely. This saves you time and minimises disruption for your business.

Sometimes, however, an on-site visit is the fastest and most effective way to solve an issue. When this happens, we'll get in touch to arrange an on-site appointment as soon as possible.

Don't need on-site support? Subscribe to our Standard package, and you'll benefit from unlimited remote support as well as a full suite of IT and security services.

Yes! Our remote support service covers the entire UK – as long as you have a working internet connection, we can start solving problems in an instant.

Our on-site support service covers the vast majority of the UK. We have technicians stationed throughout the country, who are ready to spring into action should a problem arise. However, there are a handful of locations we can't reach in person. In the unlikely event that your locale isn't covered, we'll let you know as soon as possible.

Speed is one of our top priorities. We know you can't afford to waste time, so we're dedicated to solving problems quickly, efficiently and permanently.

Every time you raise a ticket, we'll review the problem and assign it a priority score. This ensures that the most critical issues are dealt with immediately.

For high-priority tickets, we aim to fix the problem within just 15 minutes.

For medium-priority tickets, we aim for one hour.

Low-priority tickets cover problems that have simple workarounds and which don't interrupt normal business operations. We aim to deal with these within four hours.

IT support is important for one simple reason: in today's interconnected world, you can't do business without IT.

If your systems fail, even for an hour or so, you could face huge costs, missed deadlines and hordes of unhappy customers.

And let's not forget security. If you drop the ball on software updates or antivirus monitoring, you risk leaving systems exposed to hackers, scammers and other cybercriminals. If you suffer a breach, the results could be catastrophic.

Choosing a proactive IT support company like Yoozoom means protecting yourself from these unthinkable scenarios. It's our job to focus on your IT infrastructure so you can focus on your business.

There's only one type of company that doesn't need IT support: IT support providers!

Long story short, if you rely on computers or mobile devices to get business done, then you could benefit from an IT support service.

After all, it's IT that makes the business world go round. In the vast majority of cases, the small price you'll pay for an IT support package is nothing compared to the losses you could suffer from a complete outage.